Last week, a barista who imposed a 50c surcharge on customers on their mobile phones while making their order made headlines. “Fifty cent surcharge for being on the phone at the counter. It’s rude!” read the sign on the counter of the cafe. While this did outrage a few customers, the majority found it amusing, and thought it was a great idea.
We recently found out via Twitter that a newsagency has also adapted a similar method to fight rudeness, with a sign stating ‘Customers talking on mobile phones will not be served’.
Is this something you would consider implementing? Is it rude when a customer ignores you and chats on their phone while you are serving them?
How do you think your customers would react to such a sign surcharge? Leave a comment below!