Last Thursday the ANF sent a communication out to newsagents with the following:
The ANF has met with Network Services regarding the issues newsagents are currently having processing magazines. The EDI files received by the newsagent are not in the same order as the magazine bundles and consequently a lot of time is wasted matching up the labels with the magazine bundles.
Network is able to work on resolving the problem if newsagents choose the ‘late’ delivery option which will ensure labels can be printed per bundle.
So far, only nine per cent of agents have chosen this option.
We received feedback from newsagents, saying that they have been selecting the late delivery option for quite some time, but still experience labels which are mismatched to some extent.
To clarify, switching to the late delivery option will not solve the issue immediately.
Network Services has stated that the reason they have not investigated how to resolve this issue is because only 9% have opted for the late option—Network interprets this as that other 91% of newsagents are happy with the current system, and the way the labels are printed. If more newsagents opt for the late option, this will be flagged at Network as an issue that needs resolving, which will lead to Network working towards a solution.
But to make this happen, Network needs more newsagents to switch to the late option which will ENSURE LABELS CAN BE PRINTED PER BUNDLE.
Comments we have received so far:
- I have been set to Late Notification for months now and still the same problem exists!!
- Any newsagent with subbies might not want the late option as the stickers are coming TOO late.
- The reason very few have opted for “late” delivery option is obvious.
- Thursday mags – Many agents pick up the mags from Followmont depot on Wednesday early afternoon and process and pack subbies supply ready to drop off with Thursday paper so subs and our own shops have the weekly mags in particular on shelf ready for sale on the on sale day. Likewise I pick up on Sunday and process mags ready for Monday drop.
- Selecting late option means we would physically have our mags and have no way of processing.
- NOW….. Can someone please explain to me how it is possible for Network to pick and transport my supply overnight and I am able to pick them up QUICKER than someone can send data to me electronically? When the information has been given to their packers, why can’t it be then sent to me very soon after and not some 24 hours or so after.
- The Gotch invoice produced for the EDI files is the same as the picking slip when magazines are packed, and so magazines are packed in order, per bundle. Simple. What can’t Network do this?
Would the late delivery option complicate the process for you, or lead to other issues? Please leave a comment below, we would love to know your opinion.