Firstly, of the 4000 agents out there this is effecting the 2350 agents on XIT.
The ANF is focusing on the issue of the XIT stickers and how they come out from the system.
Back in February Network changed their systems in WA, SA, NT and TAS to create a system that is unified across the country, to match the other states.
The solution the ANF has put forward is that XIT uses the despatch numbers, however the despatch numbers are assigned just prior to the stock being put on the truck. Therefore despatch numbers will only work for those that do not mind getting a late file. Currently only 9% of agents have selected this option; this figure needs to rise to show Network that more agents want this solution. 9% makes our argument that agents want change really weak.
To date POS and Tower systems will allow you to select a late file option. Computerlink, POS DOS and Access POS are coming live expected at the end of May.
If the agents want action then they need to speak up, as we may be getting agents calls or emails, but Network and XIT are not. Those who can work with the late file need to ask for it. BUT let me make this clear, just because you have selected the late file today will not resolve your problem tomorrow. Once we have enough of the agents selecting that they would like to get this file, then Network will spend the money on the development needed to implement the ANF strategy.
The ANF can highlight issues to all our partners but without the support of the majority of the agents we end up sounding like an organisation which cannot substantiate our claims. If enough agents have issues with this problem, let Network know in writing and copy the ANF in (firstname.lastname@example.org). This way we have the numbers to help us get the changes we all need.