NSW Minister for Transport, Gladys Berejiklian, is to create pop-up kiosks to sell the new Opal cards.
Commuters complain there is nowhere convenient to buy the card. I heard the Hornsby newsagent spend five minutes explaining to a customer why they didn’t sell the cards– newsagent no happy, commuter not happy – but who cares? Gladys says she can post them out! (That is really modern.)
Commuters cannot buy these cards at train stations and NSW Transport will only offer newsagents 2% to handle the cards. It would seem to me that the cost of handling, postage and the time factor or alternatively setting up and staffing kiosks would be far more costly than paying newsagents, say, 10% to sell the cards. The newsagency network is already set up, everyone knows it, it is convenient for commuters but NSW Transport appears to be deaf to logic.
NANA has lobbied NSW transport about the inadequate remuneration for newsagents to no avail and some newsagents now have to deal with annoyed customers because they don’t sell the cards. Crazy world!
Not sure how Myki goes in Victoria. Same problems? Any Victorians reading today?