There is continued discussion about the problem of Partworks with a number of agents saying their solution is to keep any new Partworks series at the back of store (no display) and if a customer requests a particular Partwork they may have seen advertised then the agent advises customers they cannot guarantee ongoing supply but are happy to sell on those conditions. This way the newsagent is not in the firing line when parts of the series are unavailable.
Here is an excerpt from a long and angry letter (Over 800 words. but newsagents will know the story. It clearly illustrates why newsagents have a problem with Partworks. And, it should illustrate why something needs to be done if Partworks are to get any display space in newsagencies in 2015.
THE SCENE:Usual failure to supply partworks when customers have ordered copies…
…do I sound angry, well maybe it’s because my staff and myself have spent countless hours copping abuse and giving the same lame explanation for the past 3+ months. We also have customers that are upset because they are trying to support us, but due to the terrible ‘service’ (let alone missing the chance for the extras offered with subscriptions) they can’t continue coming in and hounding us!!!!
If only it was just for this particular partwork …but we have had the same issue with many others including Dora the Explorer Cooks Collection and Military Watches.
Military Watches – you were notified again on 7th Aug that we required 12 (we were only receiving 4), we could have sold far more than 12 but we encouraged customers to subscribe, as we could see what was happening within a few short weeks! We are now reduced to 8 standing orders… Issue 10 came in yesterday – we received 4!!…….
Do not wonder why so many agents are now not giving partworks any space on their retail floor!! Ours goes out to the back room, if a customer sees it advertised and enquires we then advise we do have Part 1 but due to previous supply issues with the majority of partworks over the past 12 months we prefer not to sell them anymore, unless the customer is happy to roll with the chance of not getting a regular supply with us.
Now if you can take what I have said on board, and excuse me as I have some retailing to do ……. Christmas stock (100% mark up, set it up/sell it/ no grief), Tattslotto ….. sell thousands of dollars worth a week and have lots of fun doing it!!
Magazines= time/wages…. to print labels/unpack magazines/label magazines/put out magazines/take off returns/scan in returns/top magazine returns/box up magazine returns/pay for boxes to returned 50klms away/ tidy magazines
Sue Sherriff, newsXpress George Town