Many newsagents have complained about Network Services’ recent change to expect newsagents to go online and find their statements. These statements are no longer sent directly to the newsagents.
Newsagents report that they simply do not have time to be ‘visiting’ many websites and generating statements.
One newsagent wrote to Network, after he received a call from ‘customer service’ about payment as he hadn’t seen his statement; to date Network has not informed newsagents of a change to the current practice.
Another newsagent said: “We don’t expect our customers to come in and ask for their statements – we send them one each month!!”
“Why can’t they just send a PDF?” asks another.
As distributors and other companies look to streamline their processes and save time and money for their own company it appears that their ‘customers’ have been forgotten. Time and costs are pushed onto their customers—the newsagents—often with little communication.
Another company, J&M Communications, says;
…Unfortunately we do not send out emails and we encourage our clients to regularly check on our website’s home page as they are always advertised there.”
It is easy and cheap to send a statement by email and it is quite unacceptable that some companies choose not to do this, don’t you think?